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                     SO 
                      MUCH for the ''Intelligent Island''.  
                    With 
                      just 250,000 broadband subscribers out of almost two million 
                      Internet users here, the Infocomm Development Authority 
                      of Singapore has declared that broadband usage has surpassed 
                      its targets, and will cease subsidies to the industry on 
                      April Fool's Day this year. 
                    
                      
                        
                           
                            More 
                                ambitious uses of broadband have been limited 
                                for reasons that are cultural, legal & social 
                                rather than technological.  | 
                           
                        
                       
                      No 
                    kidding. What happened to the dream of a wired nation? 
                    When 
                      the IT2000 masterplan was unveiled in 1992, and Singapore 
                      ONE initiated in 1996, we were meant to become the world's 
                      first fully broadband-connected nation - a networked utopia 
                      of interactive multimedia and e-commerce. 
                    Even 
                      Bill Gates bought the sales pitch enough to mention it in 
                      his 1996 book, The Road Ahead. 
                    Remember 
                      the hype: ''Video-on-demand'', ''distance learning'', ''tele-conferencing'', 
                      ''5.5 Mbps Internet access''? 
                    To 
                      say the least, broadband price and performance to date have 
                      been less than satisfactory. 
                    And 
                      after April 1 this year, the set-up could cost households 
                      hundreds of dollars apiece. 
                    A 
                      far cry from the cyber-topia we were promised? 
                    Dig 
                      this - South Korean Netizens already enjoy wider broadband 
                      service at a fraction of our prices, according to NetValue. 
                    Yet, 
                      research consultancy Frost and Sullivan projects that broadband 
                      will hit 1.33 million users here by 2006 (''Booming Broadband'', 
                      Business Times, March 5, 2001).  
                    To 
                      reach that target, the current customer base would have 
                      to increase five-fold in the next five years. 
                    Sounds 
                      like a tall order, given the present level of services and 
                      prices. 
                    Still, 
                      five years is a whole generation when you're talking about 
                      the wired world. 
                    But 
                      to salvage the broadband dream, some critical issues will 
                      have to be resolved. 
                    Call 
                      it the four Cs: 
                    The 
                      first is cost. 
                    IDA's 
                      Household IT survey last year revealed that consumers are 
                      still price-sensitive when it comes to getting online. 
                    So 
                      higher sign-up costs are going to turn away potential newcomers. 
                    Surfers 
                      know fast Internet access must come at a premium, but clearly 
                      prefer a flat-rate access charge - like that offered by 
                      SCV's cable modem service - to a usage-based cost. 
                    The 
                      upcoming addition of PacNet to the flat-rate broadband market 
                      is a long-overdue move that might just attract more users. 
                    That's 
                      assuming we even need broadband. 
                    After 
                      all, why pay exorbitant rates when you can surf with a 56 
                      kbps modem for the price of a phone call? 
                    The 
                      industry has yet to deliver killer-app local broadband content 
                      worth users' dollars. 
                    Forget 
                      high-bandwidth eye-candy: The online services users truly 
                      value - e-mail, news, shopping, banking, info searches - 
                      are easily accessible with a dial-up modem; even on the 
                      go with a laptop. 
                    And 
                      with Napster in legal trouble, users have one good reason 
                      less to use broadband: Free software and music downloads. 
                    Other 
                      more ambitious uses of broadband - such as telecommuting 
                      and distance-learning - have been limited for reasons that 
                      are cultural, 
                      legal and social rather than technological. 
                    Online 
                      security and privacy are still key issues, as is the preference 
                      for human interaction. 
                    Granted, 
                      the success of broadband is a chicken-and-egg matter. 
                    It's 
                      dependent on the healthy growth of both content and customers 
                      in parallel. 
                    One 
                      approach: bring in core tenants 
                      to anchor broadband usage. 
                    Well-developed 
                      Government services - with nationwide application - could 
                      jump-start broadband with truly useful content. E-government 
                      has yet to take off in a big way. 
                    For 
                      a start, why not wire up Government offices, schools and 
                      community clubs, adding 120,000 public servants, plus students 
                      and communities, to the critical mass of users? 
                    Central 
                      CDC, apparently, has caught on - they're planning to wire 
                      up 70 RCs with Net access. 
                    It's 
                      a good way to wire our nation - from the grassroots up, 
                      with careful customer education and solid services, rather 
                      than a top-down marketing campaign and techno hype. 
                    Far 
                      better than letting our ''Intelligent Island'' dream go 
                      the way of the dotcoms any day. 
                    
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